FAQ

TURNAROUND TIME

How soon can I get my candy, once ordered?

At least 2-3 weeks notice would allow us to make your candy and package with your personalised design.

If you are a returning customer, we might have your candy in stock and get it ready for you within a week. 

How to place an order on the website?

Please start with going to Make Your Own Candy page, choose whether you’d like your candy in jars or bags, and proceed with your customisation options, and don’t forget to upload an image if you’ve got it. This helps us to understand and visualise your brand or design. 

If you’d like jars and bags – no problem at all! If you are stuck or don’t have the time – easy, email us your image and a brief description as to what you’d like. We will get back to you within 24 hours. Or simply call us, we are here to make it easy!

 

PACKAGING

What colours do we have for a header card on the candy bags?

Any colour! Once we’ve established your candy design, we will agree on the best header card colour to complement your candy as well as the message on it. Personalised message on the card can be done in black or colour too!

Business generally send us their business card file and we use for the header card, making sure everything is colour matching to your branding.

 

EXPIRY DATE ON THE CANDY

After about 6 months, the candy will begin to crystallise (nature of sugar), the colours may start to fade, and the texture may change. You can still eat it, but it won’t remain quite as beautiful.

Keeping your candy away from the light and heat, will make it last longer. 

 

COLOURS AND FLAVOURS 

Does colour determine the flavour options?

Any colour goes with any flavour. They are separate processes. Keep in mind that each batch will be a single flavour and colour scheme choice.

 

GLUTEN & VEGAN

All of our candy are 100% gluten free and vegan!